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Safe checks before scheduling service
- Turn cooling off so the coil can thaw.
- Check and replace a badly restricted filter.
- Make sure return and supply vents are open.
- Do not chip ice from the coil or refrigerant tubing.
- After thawing, if freezing returns, schedule diagnosis.
If you encounter exposed wiring, smoke, a gas odor, a carbon-monoxide alarm, or another immediate safety concern, stop troubleshooting and follow the appropriate emergency guidance.