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Safe checks before scheduling service
- Confirm the thermostat is on COOL and set below room temperature.
- Check whether the return-air filter is heavily loaded with dust.
- Look for blocked supply or return vents.
- Check whether the outdoor unit is operating and unobstructed.
- If ice is visible on refrigerant lines or the indoor coil area, turn cooling off and allow the system to thaw before service.
If you encounter exposed wiring, smoke, a gas odor, a carbon-monoxide alarm, or another immediate safety concern, stop troubleshooting and follow the appropriate emergency guidance.